Store Policy

Customer Relationship for Charming LDS Gifts Store is available 9:00 a.m. to 5:00 p.m. (Mountain Time zone), Monday through Friday.

Orders may be placed online 24 hours a day, 365 days a year.

Question: How do I know you received my online order?
Answer: You will receive an email from us with-in 1 hours after you place your order. This email confirmation will list all the products on your order. If you don't receive an email confirmation with-in 24 hours please contact us ASAP.

Question: How do I know when my order gets processed and shipped?
Answer: We process orders Monday thru Friday and not on weekends. You will receive another email listing all your shipped items, US Postal Service Tracking Number, a link to the US Postal Service Tracking Page and any backorder items along with the expected shipping date of the backorder items. 

Question: When will I get my order?
Answer: It normally takes 1 to 5 business day, depending on your location. Please see our Shipping Information for more details.

Question: What types of payments do you accept?
Answer: We accept Visa, Master Card, and PayPal. We also take check/debit cards as long as they have a Master Card or Visa Emblem on it. If you don't have a credit card you can mail us in a money order or check (orders paid by check will be delayed 10 business days in order for the check to clear)

NOTE: To protect the credit card holders and ourselves, we use AVS (Address Verification Service): A service that verifies the credit card holder's Bill To address in order to combat credit card fraud. If we can not verify your credit card Bill To address we will not ship your order.

Note: Your Bill To address is your address on your monthly statement, you receive this statement from your bank or credit card company.

YOUR INFORMATION IS KEPT PRIVATE
Your customer information is used for internal purposes only, so that we may better serve you.
Any information that we collect will never be shared or sold to an outside company

If you have other ordering questions please Contact Us

We have invested in the very best security measures to insure that your sensitive personal and financial information - from credit card number to purchase selection - is protected when sent over the Internet. Here are a few reasons why online shopping at this store is safe:

• Your credit card information is encrypted right at your PC, long before it ever reaches the Internet.
• The encryption techniques employed are extremely robust and secure.
• There are far easier ways for criminals to steal credit card numbers than by trying to catch them on the Internet
• Unfounded and widespread fear of Internet credit card theft is due to ill-informed media outlets repeating rumors and hearsay without checking the facts.

It's the fastest way for us to contact you with important information about your order.

Our order processing system is automated to use email for delivery of important information about your order. For example, the system sends you a confirmation by email when you place an order with us. When the order is shipped, the system automatically generates another email to tell you when it shipped. If the order is cancelled or backordered, or if we have to issue you a credit, you'll get confirming email on these operations as well.

In addition, if there is a problem with your order, our Customer Relationship representatives will be able to contact you through email and give you a written explanation of the problem along with instructions for what to do about it.

We will do our utmost to protect the privacy of your email account. We will not sell or market your email address to third parties. All communication you receive from Charming LDS Gifts through this account will be related to the processing of your order.

Please take a moment to be sure that the email address you enter on the form is correct and complete. If we are unable to deliver mail to the address you submit, we won't have any other way of getting in touch with you to correct the problem. If you don't receive a confirmation of your order by email within one business day of submitting the form, please send an email containing your name, ZIP code, and return email address. Contact Us

We will protect the privacy of your email account, phone number, name and contact information. We will not sell or market your email address or any other personal information to third parties, and we will take reasonable precautions to guard against database theft or misuse. Unless you sign up for our mailing list, all communication you receive from Charming LDS Gifts through your email account will be related to the processing of orders (e.g. confirmation on placement, shipping, cancellation, crediting, backorders, charge backs or problem resolution). If you do choose to sign up for our mailing list, you'll receive priority notice of special promotions, limited offers, product discounts and inventory closeouts.

US Postal Services Tracking and Shipping Rates.

• Orders placed before 3:00 p.m. (MT) Monday through Friday for in-stock items will be processed and shipped the same day.
• Orders placed over the weekend will be processed the next business day.
• We allow shipments to an address that is different from the billing address, however we reserve the right to contact both the sender and intended recipient for confirmation.
• Please be sure to include a phone number at the destination address - shipping companies require a phone number in order to guarantee delivery times.

Note: Please remember US Postal Service only picks up packages from us and delivers packages to you Monday - Saturday and not on Sundays or holidays.

US Postal Service Order Tracking. When your order is shipped, you will receive an email notice along with your US Postal Service Tracking Number. 

US Postal Service Tracking Page. http://www.usps.com

Out of Stock / Backordered Items:

• 95% of all orders are normally shipped complete, however:
• If you order an out-of-stock product we will contact you by email, You may of course choose 
  to cancel your back-order items at this time, or select to substitute another item.
• In most cases any item that is out of stock, is normally back in stock with-in 3-10 business days.
• You always have the option to cancel any order or back-order, but this must be done before we ship the item(s).

Damages In case of shipment damages, please do the following.
• Keep the products in the original box with the packing material. Contact Charming LDS Gifts with the invoice number and product name. Charming LDS Gifts will notify US Postal Service. US Postal Service will pick up the damaged product and return it to us. We will then issue a credit to your account.

Shortages / Missing items
• Because of our triple check system we have a minimum amount of errors.
• On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still can not be found, or if any other problems exist, contact our office within 24 hours of receipt of the shipment.

90 Day Return Policy

• We offer a 100% money-back guarantee on all products.
• PLEASE let us know before you ship your products back to us. All product returns must have prior, authorized approval from our Customer Relationship department.
• For all approved returns, the customer is required, at customer’s expense to ship the items to us:


Charming LDS Gifts
Attention: Returns Department
392 W. 1750 S.
Orem, UT 84058

• Shipping charges are not refundable.
• NOTE: We are not responsible for product after the shipment is placed at your shipping address

Be sure to include your packing slip with the returned goods so we'll know whose account we should credit. If you want to exchange an item for something else or the same thing in a different size, please include a note to that effect indicating the desired item or size.

Your satisfaction is our main concern, and if you have a problem with your order we'd like to know why. To help us better serve you, please  Contact Us

Cancellation Policy

You may cancel an order (or part of an order) any time up until it is shipped. To request a cancellation please call or send us an email.  Contact Us. Once an order has shipped, you must receive the package and send it back to Charming LDS Gifts in accordance with our Return Policy above. When we receive the items along with your packing slip we will issue a credit to your account.

Since our facility is located in Utah, we must charge sales tax for all goods purchased from our store and shipped to Utah.

* There are no local or State sales tax in Delaware.

• Please notice that we will not match or beat prices on the rare occasion that you may find a lower advertised price somewhere else.